Frequently Asked Questions:

May all passengers attend ?

Only international transit passengers can attend . Your both flights should be with Turkish Airlines' flight numbers (codeshared or operated) and your connection should not be longer than 24 hours. Passengers may not get both accomodation service and Touristanbul on the same journey.
If you prefer accomodation, you may contact with our hoteldesk for terms and conditions (hoteld@thy.com). They will inform you that your booking is eligible or not.

Should we pay for join ?

No, you are our guest and is definitely free for Turkish Airlines international transit passengers.

Do we need to booking or listing for ?

No, please just proceed to Hotel Desk in the International Arrival Hall half an hour before the tour starts.. It is located after passport and customs control, to the right (next to Starbucks). You don't need a listing or booking to join
For groups more than 9, please email us (touristanbul@thy.com) for special support.

What will be the weather like?

How do you decide that my connnection is suitable for ?

Our scheduled tours are everyday from 09:00 to 18:00, from 09:00 to 15:00 and from 12:00 to 18:00.
Your arrival time should be enough to be ready at the Hotel Desk half hour before the tour starts. When you arrive to Istanbul, pass the passport and customs control, then at the right side You will find the Hotel Desk, next to Starbucks. For instance for our 09:00 o'clock tour, we kindly ask you to be ready in front of Hotel Desk at 08:30 am. For the 12:00 o'clock tour, this is 11:30am.

Secondly, we expect our passengers to be ready for boarding and pass the passport and custom control minimum 1 hour before their scheduled departure time. For instance if we assume that your departure is at 18:30pm, we may only suggest tours ending at 15:00.

Is there any age limitation to join in ? Can children or infants join the tours?

There is no age limitation. Everyone at any age are welcome. Children, infants and young Passengers (till 18 years old) will be asked for parental accompany. Unaccompanied minors cannot be accepted.

How will we be transferred from /to the airport?

The transportation will be done by free tour shuttles.

Will we pay for the meals in the programme?

No, you are our guest. The food service is for free. We will introduce you with Ottoman cuisine and Turkish hospitality. On lunch menus we have a vegetarian choice. We kindly remind you that there is no selection for medical or religious meals. As a tradition, Ottoman cuisine is muslim. Meals may include meat, dairy products, herbs, shell fish, laktos, spices, legumes, gluten, nuts and reasonable amount of salt.

Will we have a tour guide?

Of course. You will be accompanied by a professional tour guide during Touristanbul.

Which language will be used in ?

Our all tours are in English and our guides give service in English.

How many participants you need to start up the tour?

Even one single proceeding is sufficient for starting our scheduled tour.

Is there a luggage room for our belongings while we are in tour?

There is luggage custody office next to Hotel Desk with a service fee. You may check the conditions and prices; http://www.ataturkairport.com/en-EN/airportguide/Pages/BaggageCustodyServices.aspx If requested,
participants can leave their luggages (unless they are electronics or precious items) to the assigned tour shuttles at their own risk.

How about museum and entrance fees? Who will pay for them?

You are our guest. All museum entrances within the tour service are free.

May passengers join the tour after the tour starts or is there any pcik up service?

Sorry, joining the tours afterwards is not possible. All the participants should have proceed to Hotel Desk half an hour before the tour starts.

May a third-party airline passengers join in ?

No, this is a hospitality service to our passengers only. All flight sectors should be flown by Turkish Airlines or operated with codeshare of Turkish Airlines.

What are the visa regulations?

Please check the visa regulations from Rep. of Turkey Minisrty of Foreign Affairs with the link below:
http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa

Is there any wheelchair acess?

Unfortunately not. Infrastructure is not available.

How much activity does require?

We have a tour based on low but whole-day physical activity includes walking, using stairs and standing.

Do you have a special service or restriction for disabled passengers?

We do not have any special or accompany service. We have a tour based on low but whole-day physical activity includes walking, using stairs and standing. Only restriction in the tour is the personal mobility and this is a personal decision, only can be given by passenger herself/himself.

Thanks for choosing Turkish Airlines. Hope you will enjoy your flight and your connection in Istanbul...
For inquiries and reviews please email to touristanbul@thy.com

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